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FAQ About Homeless

Bankers Hill Community Group

DRAFT Resource Guide for Neighborhood Transient Issues


To help the Bankers Hill Community understand who to call for assistance and to mitigate neighborhood impacts related to transients, people experiencing homelessness, and whom are impacting the safety and security of our area.  As there are dedicated professionals and organizations focused on the challenges of homelessness, this guide is not intended to replicate those resources, to inadvertently avoid or delay calling 911 when an immediate response is required, nor to be a comprehensive guide for all transient matters.  

Resources and Contact Information

San Diego Police Department Homeless Outreach Team (HOT)

To engage SDPD for non-emergent issues, HOT provides community members experiencing homelessness a liaison to available social services.  

To request homeless outreach or to report an encampment
Call 619-446-1010, SDPD non-emergency number 619-531-2000 or email: Visit Get It Done  via the web or mobile app
The purpose of HOT is to provide an alternative to enforcement for those who find themselves in need of assistance and willing to accept help.
For more information visit  San Diego Neighborhood Policing – Homeless

211 San Diego  24-hour confidential phone service for accessing community services

To direct individuals in need to the appropriate agency for assistance, including to HOTCall 211 or visit 211sandiego
The mission of 211 San Diego is to serve as a nexus to bring the community (organizations) together to help people efficiently access appropriate services and provide vital data and trend information for proactive community planning.  For more information visit About 211

Alpha Project

To engage homeless outreach teams, Alpha Project vans drive to areas where homeless people congregate.  In an effort to develop relationships, the teams offer food, water, clothing, hygiene supplies, blankets, heat packs, transportation assistance, help obtaining identification, as well as a compassionate ear. Call 619-542-1827 or email:
Services offered include affordable housing, residential substance abuse treatment, supportive housing for people with special needs, basic and emergency services for the homeless, transportation assistance, mental health counseling, employment training, preparation and placement, education, outreach and prevention, and community services